Return & Refund Policy

At Heaven Sent Dog Co., every item is made to order, and we want you to be happy with your purchase.

Returns & Exchanges

Because our products are made specifically for each order, we generally cannot accept returns or exchanges for changes of mind, incorrect sizes ordered, or other personal preferences.

Personalized products are also non-returnable unless they arrive damaged, defective, or incorrectly produced.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or with a production error, please contact us within 30 days of delivery at hello@heavensentdogco.com.

Include your order number, a description of the issue, and clear photos of the product and packaging.

We'll review the issue and arrange an appropriate replacement or refund when the claim is validated, at no additional cost to you.

Order Cancellations

Please contact us as soon as possible if you need to cancel or change an order. Once production has begun, cancellation or changes may no longer be possible.

Lost Packages

If your order appears lost in transit, please contact us within 30 days of the estimated delivery date so we can investigate and help resolve the issue.

Contact Us

For questions or assistance, email hello@heavensentdogco.com.

This policy does not affect any rights you may have under applicable consumer protection laws.