Shipping policy
Shipping & Delivery Policy
Heaven Sent Dog Co.
Made to Order
Our products are made especially for you. Because items are produced after an order is placed, production time is required before shipping.
Processing & Delivery Times
Delivery times vary depending on the product, shipping destination, and shipping method.
Estimated delivery dates include both production and shipping time. These estimates are not guaranteed, particularly during busy holiday periods or unexpected carrier delays.
For personalized products, additional time may be required to prepare and approve your custom design before production begins.
Shipping Rates
Available shipping options and applicable charges are displayed at checkout before you complete your purchase.
Tracking Your Order
When tracking is available, shipping confirmation and tracking information will be sent to the email address provided at checkout.
Multiple Items
Items in the same order may be produced or shipped separately and may arrive in different packages.
Shipping Issues
If you have questions about your order or experience a delivery problem, please contact us at:
We'll be happy to help.